When they do, you need to learn from them. You need to learn as much as possible. You need to learn the HOWs and the WHYs behind them.

The tools below will help you get to the bottom of an event, extract and understand information, and develop finely targeted corrective actions that zero in on those elements that are actually causing the problems.

• Event Investigation Guidelines

Investigation Tools:

• Data / Document Review Check Sheet
• Guide to Effective Interviewing
• Human Error Review Guideline
• Previous Occurrence Evaluation Guideline
• Timeline
• Event and Causal Factor Charting
• Change Analysis
• Barrier Analysis
• Task Analysis
• Fault Tree Analysis
• Behavioral Analysis and the How-to-Why Matrix
• Evaluation for Organizational & Programmatic Issues
• Example Report Format

Should you need assistance in your investigation, we have experts standing by to help. We provide assistance that spans the spectrum from conducting a peer review of your finished report, to providing a member or two to augment your in-house team, to providing an entire team and event investigation project management. If you need assistance, call us at 877-832-9492, click here to access our LIVE HELP, or email us at EventHelp@PracticingPerfectionInstitute.com.

We're here to help!